1. HOW CAN I BUY AN ITEM?

All our pieces are unique and show details characteristic of their age. If you are interested in any item or need more information, please contact us directly to review the details and proceed with the purchase.

We are in the process of enabling direct online sales; meanwhile, purchases are handled individually through: WhatsApp: +52 5523025950 or by email to: casaperloantiguedades@gmail.com

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept bank transfers and deposits, or cash for deliveries within Mexico City. Full payment is required for shipping or delivery. In Mexico City, you can reserve your item with a 50% deposit and pay the remaining balance upon delivery (cash or bank transfer).

3. CAN I RESERVE AN ITEM?

Yes, you can reserve any item with 50% of the total price, giving you up to 15 calendar days to pay the remaining balance. If the balance is not paid within this period, the item will be released for sale and the deposit will be returned to the customer. Delivery or shipping will only be processed once the full amount has been paid.

1. DO WE SHIP NATIONWIDE?

Yes, we ship throughout Mexico. Shipments are made through various external courier services. Delivery times are approximate and may vary depending on the destination. We do not ship items with outstanding payments. All items must be paid for in full before being handed over to the courier service. Casa Perlo is not responsible for delays, losses, or damages caused by the courier service, although we will do our best to assist you with the claims process if necessary.

2. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

In Mexico City, the estimated delivery time is 1 to 2 weeks after your purchase is confirmed. In the rest of the country, the estimated delivery time is 1 to 3 weeks after payment confirmation.

3. WHEN DO WE MAKE THE SHIPMENTS?

Orders are processed on Thursdays and Fridays. All orders are processed from the State of Mexico. Product availability is not guaranteed. If an item you have ordered is unavailable or delayed, we will contact you by email or phone to let you know.

4. DO WE OFFER FREE SHIPPING?

Yes, Casa Perlo offers free delivery in Mexico City and the Metropolitan Area, and free delivery to the rest of the country for orders of $10,000 MXN or more. For smaller orders, shipping is at the customer's expense. We quote shipping costs based on the most convenient courier or shipping service.

5. CAN I CHANGE MY SHIPPING ADDRESS?

If you need to change your shipping address after placing an order, please contact the team at casaperloantiguedades@gmail.com

6. HOW CAN I CHECK THE STATUS OF MY ORDER?

We will send you the tracking number via WhatsApp or email when we hand your item over to the courier.

1. CAN I RETURN AN ITEM?

All sales are final. We do not offer refunds or accept returns, except in very specific cases or cases related to shipping damage. Each case will be evaluated individually to determine if a return is warranted. We encourage you to carefully review the descriptions, photographs, dimensions, and condition of each item before purchasing. If you have any questions, we are available to provide personalized assistance.

2. WHAT HAPPENS IF MY ITEM WAS DAMAGED DURING SHIPPING?

If your order arrives damaged, you must contact us within 48 hours of receipt, sending photographic evidence of the condition of the package and the product. We will evaluate each case individually to determine if any compensation, refund, or alternative solution is warranted.

3. DO I HAVE TO PAY ANYTHING FOR THE RETURN?

If we decide to proceed with the return after evaluating the case, the shipping costs to our warehouse in the State of Mexico will be the customer's responsibility. Please contact us to coordinate the process.

4. CAN I EXCHANGE MY ITEM?

Yes, you can only request an exchange if the shipment hasn't been sent yet. You can exchange your item for another of the same value, or choose a more expensive item and pay the difference. To request an exchange, please contact us as soon as possible to ensure the shipment hasn't been processed.

5. CAN I RETURN A CUSTOMIZED ITEM?

Once a custom-made or personalized item has been successfully shipped, it cannot be canceled, modified, or returned for a refund. These items are final sale.

1. CAN I PLACE CUSTOM ORDERS?

Yes, at Casa Perlo we offer custom orders. We have a wide selection of unrestored pieces that can be customized to your needs and preferences. We can adapt the color, change finishes, make structural adjustments, and more.

2. HOW DO CUSTOM ORDERS WORK?

i. Contact us and tell us what you are looking for: type of furniture, dimensions, style or colors you prefer.
ii. We will show you available options in our unrestored inventory that could suit your order.
iii. We quote the cost of the base furniture and an additional cost for customization, which may vary depending on the size of the piece, level of intervention or restoration, type of materials or finishes requested and estimated delivery time.

We handle each order with special care to maintain the original character of the piece, adapting it to your preferences. If you have something in mind or need guidance, please don't hesitate to contact us.

3. WHAT ARE THE CONDITIONS FOR CUSTOM ORDERS?

For custom restorations, personalized pieces, or special orders:

i. A 50% advance payment is required to start work.
ii. The remainder must be settled upon completion of the work, before delivery to the courier or shipment.
iii. No changes or cancellations are accepted once the process has started, as these projects involve planning, materials and time dedicated exclusively to the client.

1. WHAT HAPPENS IF AN ITEM IS NOT AVAILABLE?

All our pieces are unique. If the item you're interested in is out of stock, you can write to us for more options.

2. Can you help me find what I'm looking for?

Casa Perlo offers personalized searches. If you're looking for a specific item, we can help you find it or offer different options.

3. WHERE ARE CASA PERLO PRODUCTS RESTORED/MANUFACTURED?

Casa Perlo products are restored with the utmost attention to quality, design, and craftsmanship. All our restorations are carried out entirely in Mexico, in collaboration with Mexican artisans, carpenters, cabinetmakers, and restorers, striving to preserve traditional techniques and minimize environmental impact.

4. Does Casa Perlo have sales?

At Casa Perlo, we do not offer public sales or general discounts, as we believe in fairly valuing artisanal work. This policy reflects our commitment to sustainability, conscious consumption, and local production.

5. Do we offer any programs for designers and interior designers?

We know that many designers work on long-term, high-volume projects, which is why we offer exclusive benefits for interior designers, architects, and design professionals. If you're an interior designer and work with furniture or decor for your clients, contact us to learn about special discounts, preferential terms, and customization options we offer to our industry partners.

CAN I SELL AN ITEM TO CASA PERLO?

Yes, at Casa Perlo we buy antique and vintage items such as furniture, decorative objects, books, and more. To offer an item, please send us:

1. High-quality photographs from different angles
2. Exact measurements
3. Approximate selling price

You can send it by email to: casaperloantiguedades@gmail.com or by WhatsApp to: +52 5523025950

Do you have any more questions? Write to us! We're happy to help.

HOW DOES THE CONSIGNMENT SCHEME WORK?

We operate on a hybrid consignment model. This means we charge a commission on the final sale, typically between 30% and 40%, depending on the price and type of furniture. In addition, we charge a monthly storage and display fee, starting at $600 MXN (adjusted according to the size of the piece).

This fee covers services such as professional photography, secure storage, cataloging, promotion on our channels, and publication in our online store.

The storage charge can be deducted from the commission at the time of sale, thus ensuring the care and best presentation of each piece during the time it remains with us.

DO YOU OFFER FURNITURE AND DECORATION RENTAL?

Yes, we offer furniture and decorative item rentals ideal for audiovisual productions, films, photo shoots, events, and more. The rental cost is 30% of the sale price for a period of 5 calendar days.

Shipping is at the customer's expense and a security deposit equivalent to the total value of the item is required, which will be refunded upon return in good condition.

This service allows you to access unique, high-quality pieces without having to purchase them, ensuring the ideal ambiance for your project.